Embracing Civility

The REAL Healthcare Reform!

The Healthy Team Made a Pact!

My job takes me into hundreds of long term care facilities in my area.  Some are super-swanky dwellings with movie theaters and on-site pubs.  Others are tacky, timeworn structures that you can smell long before you open the door! And there’s everything in between!

But regardless of how things appear—the quality of care comes down to the strength of the team.

For example, one of the poshest facilities I visit has the most dysfunctional team.  And sadly, the residents  pay the price in poor care.

The oldest building I visit (and the one in greatest disrepair) has a unified team of enthusiastic caregivers that absolutely shine at resident care.

The strength of the team makes all the difference!

When I walk into the posh building, I’m greeted with a grunt and no fewer than three complaints.

When I enter the decaying, 1930s-era building, I’m greeted with a welcoming smile and warm hospitality.

I dread going into the posh building. 

I love the stinky-old-dump!

I asked the girls in the older building to explain why they thought their team worked so well together.  They shared with me that they made a verbal pact a long time ago to just get along.  They agreed that there would be no backbiting allowed—and it has worked for years.

They said that when new hires come on-board, they let them know from the beginning that this is the deal and they’ve never had anyone refuse to agree to it.

Doesn’t it sound like a great place to work?

Wouldn’t it feel good to work an environment that is dedicated to maintaining the dignity and mental well-being of the care-giving team?

And think of the benefit to the residents!  It’s a win-win situation!

Want to make a Civility Pact at your workplace?   HERE’S a sample pact you can print out and use, or modify it and make your own!

Let us know how it works out!

203 Comments

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