Every word you speak and every action you take boils down to this: they are the individual personal decisions that you must make every day. So, why not choose civility?
Do you need more incentive? Consider this: incivility causes decreased morale, lower self-esteem and increased diagnoses of anxiety, depression and even post-traumatic stress disorder. And, working in a culture of incivility leads to more absenteeism. One study found that 47% of respondents reported spending less time at work because of incivility. Absenteeism in healthcare leads to dangerous staffing ratios, and unsafe staffing ratios cause poor quality of care and an increase in medical errors.
Still not convinced that civility matters? If your workplace is infected with incivility, that bad behavior between co-workers could be costing you a raise and/or improved benefits. Remember that organizations pay for incivility with their profit margins. One study found that workers’ stress resulting from incivility costs US corporations as much as $300 billion a year. Would you rather your organization waste money on incivility or spend it on you?
It’s an easy choice…