When two North Carolina nurses, Linda Leekley and Stacey Turnure met, they knew right away they had several things in common. They were both passionate about nursing, had a knack for writing and were driven to inspire others to embrace lifelong learning.
They later discovered they had something else in common—something they were not talking about. They had both suffered the ill effects of incivility in the healthcare workplace. Why weren’t they talking about it? Because no one talks about it. It’s healthcare’s dirty little secret. No one wants to admit that a shameful culture of incivility infects most healthcare workplaces.
Both Linda and Stacey found out the hard way that working in an atmosphere that breeds incivility leaves healthcare workers feeling exhausted, hopeless and dissatisfied . . . but that’s not the worst part. Incivility in the healthcare workplace also leads to medical errors, poor patient satisfaction, higher employee turnover and higher healthcare costs for consumers.
Linda and Stacey put their hearts, their heads and their talents together to create a series of civility training programs for the healthcare workplace.The two nurses believe that civility training in the healthcare setting has the potential to improve patient care, strengthen team relationships and create an atmosphere that energizes and inspires those who are in it. Healthcare professionals who embrace civility are less likely to quit or “job hop,” and are less likely to burn out, bully or “eat their young!”
EmbracingCivility.com is a subsidiary of In the Know, Inc. In the Know is a publishing company dedicated to developing quality paraprofessional inservice solutions for health care organizations. The company was founded in North Carolina in 1998 by Linda Leekley, a registered nurse with extensive experience in clinical education, staff development and both acute and long term care.