Embracing Civility

The REAL Healthcare Reform!

Civility Training

Civility Kit Pic

The REAL Healthcare Reform
Civility Training Program

Are you ready to deliver a comprehensive civility training program within your workplace?

The Joint Commission recommends that all accredited healthcare organizations be responsible for handling and preventing incivility in the workplace.

  • Is your workplace doing enough to prevent incivility?
  • Do you have a clear policy in place that defines the problem and identifies the consequences?
  • Does your workplace have a civility training program in place?

If you answered “no” to any of these questions, then In the Know’s new Civility Training Program is for you!


Civility training in the healthcare workplace is more than just a course in professional conduct, although, professional conduct is the goal! Civility training teaches:

  • Self-awareness
  • Personal and professional integrity
  • Communication skills
  • A sense of ownership in the workplace
  • Personal empowerment to solve problems with energy, creativity and enthusiasm

Civility training in healthcare settings has the potential to improve patient care, strengthen team relationships and create an atmosphere that energizes and inspires those who are in it. Healthcare professionals who embrace civility are less likely to quit or “job hop,” and are less likely to burn out, bully or “eat their young!”


This program is unique because it immerses learners in the material in a fun and engaging way. While this information is important and serious, that doesn’t mean you can’t have a little fun learning it!

We also believe there is no substitute for teaching this during a live class in a group setting. Other companies may offer civility training online, but it’s nearly impossible to get to the heart of the matter while sitting alone in front of a computer.  In the Know’s Civility Training Program is  interactive, people-oriented and requires real life practice of important social skills that are needed to fully embrace civility!


This civility training program is written for all healthcare employees, clinical and non-clinical, and will benefit everyone in your organization.


The presentation materials are designed to go hand-in-hand with the book, “The REAL Healthcare Reform” (read sample pages). You’ll choose from a variety of packages that include the exact number of books you will need to train your entire team.

You’ll also receive the Companion Instructor’s Manual (read sample pages). The Instructor’s Manual includes:

  • Engaging classroom activities.
  • Enlightening PowerPoint presentations.
  • Thought provoking discussion questions.
  • Simple tips for improving participation in discussions.
  • Presentation tips to keep your organized and energized.
  • Fun and challenging “5 minute quizzes” to test your learners’ knowledge following each lesson.
  • Master copies of all the handouts, quizzes and PowerPoint presentations on CD.


Choose the package that’s right for your team, then click on price in the “Your Cost” column to place your order!

Quantity of Books

Qty Discount Price Each Instructor’s Manual Your Cost
12 50% 9.97 69.99  $189.59
24 55% 8.97 69.95  $285.23
50 60% 7.98 34.98  $433.98
100 65% 6.98 34.98 $732.98
150 70% 5.98 Free $897.00
300 75% 4.98 Free $1,494.00
Book List Price: $19.95 ea / Instructor’s Manual List Price: $125.00 ea.

Please note: In the Know’s Civility Training Program is built around the content and activities found in the book, “The REAL Healthcare Reform.” Each chapter contains lessons that include activities directly from the book and additional handouts and activities that can only be found in the Instructor’s Manual.

Because the book, “The REAL Healthcare Reform” is integral to the training program, the Instructor’s Manual will only be available as part of one of the above packages.

Keep in mind, the content in this program is appropriate for EVERYONE in your organization, both clinical and non-clinical. Please order a package that includes enough books to teach everyone you want to reach!

Please call us toll free at 877-809-5515
to order your Civility Training Program today!


  1. Hi
    I have been an EMT/911/dispatcher with the official name Emergency Communications
    Officer for 25 years. I am coming to the end of my career how do I become an instructor?


    • Hi, Dorothy,
      Thanks so much for your many years of service to our 911 system! There are no special requirements to become a Civility Training instructor other than an interest in the subject. Generally, we sell our training materials to organizations who want to institute a civility training course in their workplace. We do not arrange the classes or conduct the training sessions.
      Good luck in your future endeavors!
      Linda Leekley

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