Embracing Civility

The REAL Healthcare Reform!

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How Will You Thank Your CNAs?

behind_nurse_running_cna_buttonHey Nurses!  Have you thanked your CNA today? 

National Nursing Assistants Week starts in 2 days!  Now is the time to shout out to the world just how much your CNAs mean to you!

Here are a few ways you can do it:

JFNA-logoCheck out what some celebrities have to say about nursing assistants!  Then leave
your comment to share in the shower of praise for your healthcare team’s
hardest working members!

newcover.inddAnd don’t forget, we’re giving away a free copy of our book when you
leave a comment HERE!
 Tell us how much you appreciate the
CNAs on your team!

12packHow about a gift to give your team?  Today only get a 12 PACK of our books
to give as gifts to your team.  Get them today only for a special, one-day-only, teeny-tiny price!  Hurry! This offer ends at midnight tonight!

Free Giveaway for National Nursing Assistants Week

CNA WeekNational Nursing Assistants Week starts in just 3 days.  So we’re getting a head start on saying “THANK YOU” to all the hardworking Nursing Assistants out there!

From now until Thursday, June 19th, we’re giving away free copies of our book!

It’s pretty easy.  Just follow these three quick steps:

1.  Leave a comment below, (where it says “Join the Conversation”).  

If you are a nursing assistant, tell us what you love about your job.

If you are a nurse, tell us about an amazing nursing assistant you know.

2.  Fill out this form so we know where to send your book.

(Giveaway Ended – Form No Longer Available)

3.  Pay it Forward. When you are done reading the book, pass it on to another nursing assistant who you think may benefit from reading it.

Please Note: You must leave a comment below and send us your address in form above in order to receive your free book.

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Civility STAT!

  Answers to your personal questions about
combating workplace incivility right NOW!

We get lots of questions about workplace incivility, and we’d like to share them with you! While each problem is specific to the individual who sends it,
most people will be able to relate and make use of the information.

If you have something you’d like to ask our workplace incivility experts, click here and send us your anonymous question.  We will never publish real names or workplaces in this column.


Dear Civility Stat,

I’ve worked at the same LTC facility for years. When I first got here, the atmosphere was really backstabbing and unfriendly. So a bunch of us got together and we all signed a pact to get along- no backbiting allowed- and it seemed to work for years.

About six months ago a new DON was hired and it’s like she seems to prefer an environment that is competitive and unfriendly, so she encourages it here. Now we are all backbiting, bullying and being mean to each other.

I don’t enjoy coming to work anymore and I don’t know what to do. I get a sick feeling in my stomach on my way to work every day. Do you think I should just look for another job?



Dear JP,

I’m really sorry to hear about your situation at work. When someone in a position of power, such as a supervisor or manager is responsible for creating the culture of incivility, finding a solution can seem impossible.

The first thing that jumped out at me when I got your email was the idea of the “pact to get along.” I love this idea. It’s no wonder it worked for years! Are there any of the original “pact” signers left? If so, I would start there. Get the core group together and draft another pact. Then, get the newer hires on board. I would even invite the new DON to sign it!

Here is a sample Civility Pact anyone can use. Feel free to personalize it to meet your own needs!

Keep us posted, JP. We’d love to hear how this works out for you!


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