Embracing Civility

The REAL Healthcare Reform!

Category: CivilitySTAT!

Survey Results: A Disturbing Trend

shockedOkay, remember that survey we started a few weeks ago dealing with bad bosses? Well, after weeding through hundreds of responses, we narrowed down a disturbing trend.

Here are the results:

I have (or had) a bad boss . . .
44% said Right now <~~~ Not too shocking.
31% said At my last job
25 % said A while ago
0% said Never

The problem with this supervisor is (or was) his (or her) . . .
31% said Incompetence <~~~ An expected response.
25% said Mean or thoughtless comments
19% said Lack of professionalism
13% said Other
6% said Absence (never around when needed)
6% had No response

What I did (or will do) about it . . .
38% said Talk to my Supervisor’s boss <~~~ Completely normal action to take.
19% said Talk to my Supervisor
13% said Talk to my co-workers
13% said Look for another job
13% said Quit
4% said Nothing

Did your actions solve the problem?
99.35% said No <~~~ Wait. What? Now this is DISTURBING!
Less than 1% said Yes

Nearly no one felt like their actions solved the problem. That’s just discouraging and . . . um . . . depressing.

When I realized where the results were going, I started to scour the web looking for experts who gave “the best advice” for handling a bad boss.

I found experts who said, “just quit.” But how does that solve the problem? It just leaves the bad boss in place to torment others.

I found experts who said, “You must go to HR.” Really? And that solves what?

I looked in our own book and found the section titled When It’s Not You It’s Your Supervisor, which I posted along with the survey. It’s good advice, but I kept looking.

shocked2Then, I found something that KNOCKED MY SOCKS OFF!

Alice, a CNA who writes for a blog called CNA Edge gave this advice in a recent post:

“. . . there is a freedom in having poor leadership. It means we either learn how to become leaders ourselves or we let the system beat us down.  We learn to not just survive in these impossible situations, but thrive. We excel, when they treat us as disposable, we rise above the sniping and backbiting and keep moving forward.”

“If enough of us do this, consistently and not just when it’s easy, we will become an asset that anyone with any sense will be loath to lose. And we will be doing this on our own terms for our own reasons. We will lead by example. If we do that, eventually we will have a voice that people will not be able to ignore.”

I love Alice’s advice because it reminds us that the only thing we are REALLY in charge of is ourselves. It’s probably safe to assume that NOTHING is going to change your bad boss until he or she is ready to change.  But you can change the way you deal with the crappy situation!

Can you take Alice’s advice and find the
“freedom” that comes with having poor leadership?

Will you step up and take the lead?

How can you be the best example of leadership
when the actual leaders are blowing it?

Free For Nurses’ Week . . . [last day to enter]

newcover.inddHey Nurses!  It’s National Nurses’ Week and we’d like to say “THANK YOU!”  From now until Monday, May 12th, we’re giving away free, signed copies of our book!

It’s pretty easy.  Just follow these three quick steps:

1.  Leave a comment below, (where it says “Join the Conversation”) telling us why you love being a nurse.

2.  Fill out this form so we know where to send your book.


3.  Pay it Forward. When you are done reading the book, pass it on to another nurse who you think may benefit from reading it.

Please Note: You must leave a comment below and send us your address in form above in order to receive your free book.


Answers to your personal questions about
combating workplace incivility right NOW!

We get lots of questions about workplace incivility, and we’d like to share them with you! While each problem is specific to the individual who sends it,
most people will be able to relate and make use of the information.

If you have something you’d like to ask our workplace incivility experts, click here and send us your anonymous question.  We will never publish real names or workplaces in this column.


Dear Civility STAT!

I work in a nursing home in Tennessee. Our employer does not provide a private break area away from resident’s and their families. We have to share the snack machines, fridge, and microwave. Our time clock and other personal items are in there. We are not paid for a 30 minute break, and we have no where to get away from resident care. Is this legal?

~ fed up in tn


Dear Fed-up in TN,

Thank you for submitting your question. It’s a good one!

First, regarding the unpaid lunch:Federal law does not mandate any specific meal or rest breaks. It does, however, give guidance as to whether or not an employee should be paid during these times. Short breaks (usually 20 minutes or less) should be counted as hours worked. True “meal periods” are usually 30 minutes or more, and do not need to be paid as work time.

But, here’s the catch: During an unpaid meal break, a worker must be completely free of his or her work duties. If the employee is still required to do any duties (even minor duties such as answering a phone), it can’t be considered a meal or lunch period and must be paid. So, if patients or families are coming in and engaging employees in patient-related discussions or making requests, it would seem that that could not be considered a break.

And, here is some OSHA stuff that addresses the problem with the public break room:

“OSHA’s bloodborne pathogens standard prohibits the consumption of food and drink in areas in which work involving exposure or potential exposure to blood or other potentially infectious material takes place, or where the potential for contamination of work surfaces exists [29 CFR 1910.1030(d)(2)(ix)]. Also, under 29 CFR 1910.141(g)(2), employees shall not be allowed to consume food or beverages in any area where occupational exposure through the contamination of food and beverages is likely.

From what I can tell, OSHA inspectors evaluate each facility on a case by case basis. If your break room has the public in and out frequently, and you are expected to share the same fridge and microwave with potentially infected residents, then OSHA might object.

Then, there’s the HIPAA issue. Mixing staff, residents and families in a space intended for staff to relax is a HIPAA violation just waiting to happen. Staff members talk. They have to. It’s part of the debriefing process. It’s how we process and deal with all the stuff that happens on a typical shift. Residents and family members will, sooner or later come upon a discussion in that public break room and a hipaa violation will be tremendously costly the facility.

And finally, it’s a morale issue. A private break room would create a space for your team to unwind. Nobody can stay “plugged-in” all day long. Your body and mind will become drained. Drained staff members are more likely to experience decreased morale, a drop in sharpness (leading to more medical errors) and loss of productivity. A private break room would give you and your co-workers a place to go to get away for a while and mentally recharge so you can return to your residents rested and re-energized.

You could present all these angles to your employer. But, if you also want to present a solution, ask yourself these questions:

  • Is there a space anywhere in the facility that is unused (or poorly used) that could possibly be converted into a private staff room?
  • Are there any staff members who would be willing to get involved in making the private staff room happen? Your employer might be more willing to agree to renovate a space if you meet halfway and offer some elbow grease.
  • If money is a problem and items like a fridge and furniture are not in the budget, maybe a fundraiser could help. Your employer may be willing to match funds if every staff member was willing to contribute $10-$20 dollars.

If you need more specific information about the laws in your state, call The TN Division of Labor Standards at 615-741-2858 (option 3) or toll-free at 1-866-588-6814.

Hope this helps. Please keep us posted. We love to hear your success stories!


If you have something you’d like to ask our workplace incivility experts,
click here and send us your anonymous question.

© 2018 Embracing Civility

Theme by Anders NorenUp ↑