Books

OUR LATEST PUBLICATIONS

The REAL Healthcare Reform: How Embracing Civility Can Beat Back Burnout and Revive Your Healthcare Career

Published 2012, 1st Edition, 150 pages
Paperback: ISBN: 978-0-9853222-0-5 $19.95
Kindle: ISBN: 978-0-9853222-1-2, $9.99 INTRO PRICE: $6.99 (You can read a Kindle book on your computer or smart phone.)

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The REAL Healthcare Reform Civility Training Program: Embracing Civility in Healthcare for Better Patient Outcomes and More Satisfying Work Environments

Published 2012, 1st Edition
ISBN: 978-0-9853222-3-6
168 pages, plus CD with handouts and PowerPoints
See special packages for pricing.

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Get the Grouch OUT! How Embracing Civility Can Banish Bad Behaviors and Create a More Respectful and Productive Workplace

Published 2012, 1st Edition
Nook: ISBN 978-0-985322-2-9 $3.99
Kindle: ISBN 978-0-985322-2-9 $3.99
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The REAL Healthcare Reform: How Embracing Civility Can Beat Back Burnout and Revive Your Healthcare Career

START READING NOW!

Are you feeling burned out, beaten down, belittled or bullied on the job? You’re not alone. An epidemic of incivility infects most healthcare workplaces. In fact, it’s probably the “disease” causing your symptoms! Incivility ruins trust among healthcare teams and leaves people feeling exhausted, hopeless and dissatisfied with their jobs. Embracing civility is the answer. For every healthcare employee, the REAL healthcare reform lies in reversing incivility in the workplace. The Real Healthcare Reform: How Embracing Civility Can Beat Back Burnout and Revive Your Healthcare Career helps you do just that. It provides targeted, action-oriented information and specific exercises to help you understand the incivility epidemic, why it is happening and what you can do right now to make it stop. You will find the tactics and strategies you need to put civility to work and resolve the toxic atmosphere polluting your workplace. The good news is that when you embrace civility, your patients benefit, too. Some of the most urgent issues affecting patient care–including unsafe staffing ratios, high employee turnover and poor communication between team members–can be turned around by eradicating incivility. In addition, because of the rise in workplace bullying, The Joint Commission recommends education for all healthcare staff members on appropriate professional behavior. This book is the answer to that recommendation. If you have questions about the book or would like to order one or more boxes of books at a significant discount, please call 877.809.5515.

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The REAL Healthcare Reform Civility Training Program

Are you ready to deliver a comprehensive civility training program within your workplace?

The Joint Commission recommends that all accredited healthcare organizations are responsible for handling and preventing incivility in the workplace.

• Is your workplace doing enough to prevent incivility?
• Do you have a clear policy in place that defines the problem and identifies the consequences?
• Does your workplace have a civility training program in place?

If you answered “no” to any of these questions, then In the Know’s Civility Training Program is for you!

What Is Included? 

The presentation materials are designed to go hand-in-hand with the book, “The REAL Healthcare Reform” (read sample pages). You’ll choose from a variety of packages that include the exact number of books you will need to train your entire team.

You’ll also receive the Companion Instructor’s Manual (read sample pages). The Instructor’s Manual includes:

• Engaging classroom activities.
• Enlightening PowerPoint presentations.
• Thought provoking discussion questions.
• Simple tips for improving participation in discussions.
• Presentation tips to keep your organized and energized.
• Fun and challenging “5 minute quizzes” to test your learners’ knowledge following each lesson.
• Master copies of all the handouts, quizzes and PowerPoint presentations on CD.

Click on the price above or call 877.809.5515 to order your package today!

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Get The Grouch Out: How Embracing Civility Can Banish Bad Behaviors and Create a More Respectful and Productive Workplace

Whether it’s healthcare, education, manufacturing, customer service, sales, or anything in between, many work environments are stressful, fast paced, competitive, highly technical and constantly evolving. And, because so much is at stake, you shoulder a heavy burden of responsibility to your family, your employer, and yourself. When all of these factors combine, employees can be left feeling powerless, stressed out, depressed and even angry. People who feel powerless and angry are more likely to lash out by abusing others. That’s one reason why many work environments are plagued by hostility, gossip, bullying and unhealthy competition—leading to a widespread culture of incivility. We believe you have enough on your plate on any given day and you do not deserve to work under these conditions—and we want to inspire you to make some changes. Civility is what your workplace needs! This book will show you how to create a culture of civility in your job, your company and even your entire industry. So, if you feel burned out, beaten up, disrespected or just plain discouraged about your job, then this book is for you. We are glad you have chosen your special career—and we want you to STAY! Whether you are just entering your field or you’ve been working for years, this book offers an easy to follow, step-by-step guide to changing your outlook, improving your professional relationships and ensuring a bright future in your chosen career.