At some point, just about everyone experiences
the agony of a bad boss.
But what do you do about it? Sometimes it helps
to know what others do in the same situation.
Take this short survey.
It’s completely anonymous!
We’ll gather answers and post results in about a week!
While you wait for results . . .
If you’re dealing with a difficult supervisor right now, there are a few things you can try to make the situation a little less frustrating. Here’s an except from The REAL Healthcare Reform:
When It’s Not You…It’s Your Supervisor!
Resolving problems with a “boss” can be tricky, especially if that person has the power to make your job difficult (or make it go away).
Here are some tips for getting along with your supervisor, even if you don’t always see eye to eye:
Review the expectations. Make sure that your priorities match what your supervisor expects of you. You’ll never measure up to your supervisor’s expectations if you don’t know what they are!
Remain professional. Remember that you are there to provide care to your patients—not to make friends. As a professional, your goal is to get the job done and carry out your supervisor’s instructions.
Don’t expect to change others. If you work for a “difficult” supervisor, there is probably nothing you can do to change his or her behavior. The only thing you can control is your own attitude about that person.
Take a deep breath. If a supervisor criticizes your performance, take a deep breath and look at the situation objectively. Did you really do your best? Keep in mind that constructive criticism gives us an opportunity to learn and grow professionally.
Keep emotions out of it. If a supervisor confronts you about something, remain calm. If you let yourself react emotionally, the situation can turn into a “war” where you and your supervisor are fighting about who is right. Instead, simply say, “I understand. Thank you for the information.” Or, try asking for advice and ideas about how your work can be improved.
Be careful about complaining. It may be tempting to complain about your supervisor to your co-workers. But, be careful! You may wind up being labeled as a chronic complainer instead of a team player—and your negative comments about your supervisor may get back to him or her and can be used against you.
What’s your solution?Feel free to tell us your
“bad boss” story in the comments below!
This package was custom designed for organizations with 24 or fewer employees. You’ll get 24 copies of the book, “The REAL Healthcare Reform” (read sample pages), and 1 copy of the Companion Instructor’s Manual (read sample pages).
In the legendary words of the Once-ler from Dr. Seuss’s The Lorax,
Unless someone like you cares a whole awful lot, nothing is going to get better. It’s not.
The healthcare industry needs YOU to reverse the culture of incivility. It all starts with you!
“Working in the healthcare environment is unlike any other professional situation. The medical field is stressful, fast paced, competitive, highly technical and constantly evolving. And, because human lives are at stake, those of us in healthcare shoulder a heavy responsibility.
When all of these factors combine, workers tend to feel powerless, stressed out, depressed and even angry.
People who feel powerless and angry are more likely to assert misguided power by abusing others. That’s one reason why many healthcare environments are plagued by hostility, gossip, bullying and unhealthy competition—leading to a widespread culture of incivility.
We believe that the “shortage” of healthcare workers may, in fact, just be a shortage of workers willing to work under these conditions—and we want to inspire you to make some changes.”
Excerpt from The REAL Healthcare Reform:
How Embracing Civility Can Beat Back Burnout
and Revive You Healthcare Career
So, if you feel burned out, beaten up, disrespected or just plain discouraged about your job in healthcare, it’s time to read . . .
The REAL Healthcare Reform:How Embracing Civility Can Beat Back Burnout and Revive Your Healthcare Career
Feeling like someone at work is out to get you? Dealing more with politics than your patients? Are you a new nurse who can’t get anything right…at least, if your coworkers are to be believed? You might be in a toxic work environment. In the Spring…
You come across all kinds of different people in your job! And different people have different personalities!
Your “personality” is a combination of all your mannerisms,
quirks and behavior patterns that make up your character.
It’s what makes you “You!” How you see the world, your
attitude, thoughts, and feelings are all part of your personality.
Personality is usually formed at an early age. We take cues from our family, friends, teachers and other influential people. We try out different attitudes and behaviors and we stick with what works!
People with healthy personalities are able to cope with normal stresses and have no trouble communicating their needs and forming relationships with family, friends, and co-workers.
People who tend to be “difficult” when faced with stress may have trouble communicating their needs, forming relationships, or getting what they want out if life.
Getting along with all kinds of people (with a variety of different personalities) is part of your job. That means, whether you like it or not, you have to find a way to handle people with difficult personalities.
HERE’S THE HARD TRUTH: No matter how hard you try, you will NEVER change other people!
The key to dealing with difficult people is changing the way you react to the situation! Your attitude and communication skills will make all the difference!
Here are 8 things you can do when faced with a difficult person at work:
Keep your cool. If someone is yelling at you, crying or complaining loudly, try standing still, looking directly at the person…and waiting. This gives the person a chance to get all their anger out.
Don’t be the “floor show.” If a co-worker wants to squabble in front of the team, you might also try saying, “I want to hear everything you have to say, but not here where it might disturb others. Let’s go somewhere private.”
Take ten. Remember that old “rule” about counting to ten? It really does work. The next time you feel angry or upset with a coworker, breathe slowly and count to ten—before you speak. You’ll feel better about the way you handle the situation.
Be the boss. Don’t allow other people to control your moods. If you do, you are giving them tremendous power over you. So, if you’re in a good mood, don’t let someone else’s grouchy attitude bring you down.
Focus on actions. When dealing with a difficult person, focus on the particular behaviors you don’t like…rather than just labeling the person. For example, instead of saying, “You’re always so rude” try saying, “I feel hurt when you ignore me.”
Be your own cheerleader. The next time you have to work with a difficult person, give yourself a little “pep talk.” Tell yourself, “I’m ready for this. I can handle whatever happens today. I will not get upset, no matter what.”
Play it back in your head. If you saw a videotape of yourself from a recent confrontation with a difficult person, would you be embarrassed by your own behavior? If so, how would you like to see yourself behave?
Save your strength. Don’t waste your energy trying to change people who behave in a difficult manner. Instead, work on changing the way you react to their behavior.
HEY TRAINERS AND EDUCATORS! Here’s an activity from the Instructor’s Manual for “The REAL Healthcare Reform Civility Training Program. Use this activity to practice ways to resolve common work related conflicts.
I recently watched this video series from Jimmy Kimmel where celebrities read the “Mean Tweets” that people post about them on Twitter.
Everyone’s a critic these days! Our ultra-connected, mostly-anonymous online lives allow us to criticize products we buy on Amazon or to “review” services like restaurants on Yelp. Every day, millions of us go online to publicly criticize movies, books, gardeners, restaurants, doctors, dentists, actors, day cares and even public schools.
Here’s a funny series where children’s book authors read their 1 star reviews from Amazon!
You can look up “reviews” on anything. Go ahead try it! It doesn’t even have to be something you spend money on. For instance, you can look up “reviews” on public parks near your home and, believe it or not, you’ll find someone who has a complaint!
Chances are, if you’re reading this post, you’re not a celebrity! But, on a smaller (and less public scale) you still have to deal with criticism and complaints from clients, co-workers, supervisors and maybe even your own family.
So what’s the best way to respond to a complaint? Or more importantly, how do you respond with civility when the complaint does not contain one shred of civility toward you?
By chance, or luck, or fate, whatever you call it. I received an email this morning from “The Universe,” (I subscribe to the website, Notes from the Universe!) and here is what it said:
Stacey, the trouble with troublesome people is that they often have much to teach to those they trouble.
TODAY ONLY, you can get an amazing deal on 24 copies of “The REAL Healthcare Reform: How Embracing Civility Can Beat Back Burnout and Revive Your Healthcare Career” to give as your next incentive gift!
By giving “The REAL Healthcare Reform” to your team, you will
Promote healthy teamwork,
Enhance your team’s communication,
Decrease your turnover rate,
Improve client care, and
Reduce costly medical errors.
That’s a valuable return you won’t get by giving t-shirts or tote bags!